Responsible Gaming
at gbajrr —
Play Smart, Stay Safe

gbajrr believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. We also recognise that for a minority of players, gambling can become problematic — and that it is the platform's responsibility to do everything reasonably possible to prevent, detect, and respond to harm.

Our responsible gaming programme is not simply a regulatory checkbox. It is a genuine, ongoing commitment to the welfare of every player who chooses to trust gbajrr with their entertainment and their money. This commitment shapes how we design our products, train our support staff, and communicate with our player community across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

gbajrr's responsible gaming framework rests on three pillars: prevention (stopping harm before it starts through tools and education), detection (identifying at-risk behaviour through proactive monitoring), and intervention (providing timely, empathetic support when a player signals — or exhibits — signs of distress).

gbajrr is strictly an adults-only platform. Only players who are 18 years of age or older are permitted to register, deposit, or participate in any real-money game or betting market on the platform. This is a non-negotiable requirement that applies to all players in Bangladesh without exception.

How Age Is Verified: During the registration process, players are required to declare their date of birth. This information is cross-referenced during the KYC (Know Your Customer) verification process, which requires submission of a valid, government-issued photo ID such as a National ID card, passport, or driving licence. Any account where the identity document indicates the player is under 18 years of age is immediately closed and any deposits are returned.

Underage Gambling Prevention: If you share a device with younger family members, gbajrr strongly recommends:

• Setting a strong, unique password on your gbajrr account that is not shared with any minor.
• Enabling two-factor authentication (2FA) to prevent unauthorised login.
• Using your device's parental control or screen time management features to restrict access to gambling websites.
• Logging out of your gbajrr account after each session, especially on shared devices.

gbajrr provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. These tools are accessible directly from the Responsible Gaming section of your account dashboard and can be activated at any time — no waiting periods apply to activating or tightening any restriction.

All responsible gaming tools are free of charge. gbajrr will never attempt to dissuade a player from using these tools, impose a fee for their use, or make their activation unnecessarily difficult. If you experience any difficulty accessing these tools in your account dashboard, contact our support team immediately for assistance.

One of the most effective ways to manage your gambling budget is to set a deposit limit before you start playing. gbajrr's deposit limit tool allows you to define a maximum amount you can deposit within a specified rolling period — daily, weekly, or monthly — regardless of which payment method you use (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer).

How Deposit Limits Work:

• Navigate to the Responsible Gaming section of your account dashboard.
• Select "Deposit Limit" and choose your preferred period (daily / weekly / monthly).
• Enter your desired limit in BDT (Bangladesh Taka). For example, you might set a daily deposit limit of ৳2,000 or a monthly limit of ৳20,000.
• The limit takes effect immediately. Once your cumulative deposits reach the limit for that period, no further deposits will be accepted until the next period begins.
• To lower your deposit limit, the change takes effect immediately.
• To raise your deposit limit, a 7-day cooling-off period applies before the increase comes into force. This is intentional — it gives you time to reconsider and prevents impulsive limit increases made in the heat of a session.

If you feel that you need a break from gambling — whether for a short period or indefinitely — gbajrr's self-exclusion and time-out tools give you the means to step away immediately and completely.

Time-Out: A time-out is a short-term, voluntary pause on your gbajrr account. It is suitable for players who want a brief cooling-off period without committing to a longer exclusion. Time-out options range from 24 hours to 6 weeks. During a time-out, your account is suspended, you cannot log in, and all marketing communications are paused. The time-out cannot be cancelled or shortened once activated — it runs for the full duration you selected.

Self-Exclusion: Self-exclusion is a more formal, longer-term measure suitable for players who believe their gambling has become or is becoming a problem. Available durations are:

• 30 days
• 90 days
• 6 months
• 1 year
• Permanent (indefinite) exclusion

During a self-exclusion period, your account is fully suspended. You will not be able to log in, deposit, place bets, or claim bonuses. All promotional emails and notifications associated with your account are immediately suppressed. If you attempt to create a new account during a self-exclusion period, it will be identified and closed.

How to Activate Self-Exclusion or Time-Out: Go to Account Settings → Responsible Gaming → Self-Exclusion / Time-Out. Alternatively, contact our support team via live chat or email, and they will activate the exclusion on your behalf within minutes — with no questions asked and no attempt to dissuade you.

Problem gambling is characterised by a persistent and recurrent inability to control gambling behaviour, despite negative personal, financial, or social consequences. It can affect anyone, regardless of age, income level, or how experienced a gambler they are. Recognising the signs early is the most important step toward regaining control.

Common Warning Signs of Problem Gambling:

• Spending more money on gambling than you can afford, or gambling with money set aside for essential expenses such as rent, food, or utility bills.
• Increasing the size or frequency of bets in order to experience the same level of excitement — a pattern known as "chasing losses".
• Feeling anxious, irritable, or restless when attempting to cut down on gambling or when unable to gamble.
• Gambling as a way of escaping problems, stress, loneliness, or negative emotions rather than as a form of entertainment.
• Lying to family members, friends, or colleagues about the extent of your gambling activity or gambling losses.
• Repeatedly borrowing money, selling possessions, or engaging in other financially risky behaviour to fund gambling.
• Neglecting responsibilities at work, in your household, or in your personal relationships as a result of time spent gambling.
• Making repeated unsuccessful attempts to cut down, control, or stop gambling.

The following checklist is adapted from internationally recognised problem gambling screening tools. It is intended as a private, honest self-reflection exercise — not a clinical diagnosis. If you answer "Yes" to three or more of these questions, gbajrr strongly encourages you to contact our support team or a professional helpline.

If you believe your gambling has become or is becoming a problem, the most important thing you can do is reach out. gbajrr's support team is available 24 hours a day, 7 days a week, and is trained to assist you with compassion and without judgement. All conversations about responsible gaming are treated with complete confidentiality.

How to Contact gbajrr for Responsible Gaming Support:

• Live Chat: Available 24/7 from within your gbajrr account. Select "Responsible Gaming" as the topic when starting a chat to be connected with a trained welfare advisor immediately.
• Email: Send a message to support at gbajrr.net with the subject line "Responsible Gaming Request". Our welfare team will respond within 2 hours.
• Self-Service: Use the Responsible Gaming tools in your account dashboard to activate a time-out or self-exclusion at any time without needing to contact support.

Tips for Safer Gambling:

• Treat gambling as entertainment, not as a source of income. Never gamble with money you cannot afford to lose.
• Set a strict budget before each session and stick to it, regardless of the outcome.
• Take regular breaks. Avoid playing for extended periods without stepping away from the screen.
• Do not gamble when you are feeling stressed, upset, tired, or under the influence of alcohol or other substances.
• Balance gambling with other leisure activities. Gambling should be one of many ways you enjoy your spare time — not the only one.
• Keep track of the time and money you spend. Use gbajrr's session time limit and deposit limit tools to maintain awareness.
• Never borrow money to gamble. If you find yourself considering this, it is a strong signal to take a break immediately.

gbajrr is committed to being a platform where every player in Bangladesh — whether they enjoy cricket betting, slots, or live casino games — can participate safely, responsibly, and with full confidence that their well-being comes first.